Future-proof
Partnership
Services
Open Position: Project Coordinator
The role
As a Project Coordinator, you ensure that customer projects run smoothly from A to Z. From the moment an order comes in, you are the main point of contact for the customer. You create a clear project plan, keep everyone internally aligned, and immediately address changes or issues. You will mainly work with the Dutch market, but you will also occasionally interact with international customers. You report to the Project Supervisor and work within the Operations team. Your success is measured by on‑time delivery, proper installation preparation, satisfied customers, and clear communication and documentation.
What will you do?
• Project intake and planning.
• Customer and stakeholder coordination.
• Site readiness, installation support, and commissioning.
• Change, risk, and escalation management.
• Warranty, after‑sales, and lifecycle support.
• Process improvement and data management.
What do you bring?
• Bachelor’s degree in project management, business administration, communications, or a related field (or equivalent experience).
• At least 2 years of experience in project coordination/management; experience in sales support or account management is an advantage.
• Customer‑oriented, strong communicator, well‑organized, and stress‑resistant.
• Hands‑on, proactive, and solution‑oriented.
• Technical affinity; experience with lighting, controls, or electrical engineering is a plus.
• Experience with or familiarity with the horticulture/greenhouse sector is a plus; curiosity to quickly learn about the growers’ environment is essential.
• Dutch (native or bilingual) and professional English (written and spoken).
• Experience with or familiarity with the horticulture/greenhouse sector is a plus; curiosity to quickly learn about the growers’ environment is essential.
What we offer
• A key role in a growing horticultural technology organization.
• Plenty of responsibility and room for your own input.
• International exposure: working with customers and colleagues in multiple regions, including North America and Europe.
• Strong cross‑functional collaboration with Operations, After‑Sales, Supply Chain, and technical experts.
• Training and development to build expertise in horticultural lighting systems, controls, and customer support.
Interested?
If you enjoy coordinating complex projects, working closely with customers, and ensuring flawless execution from order to installation, we’d love to hear from you. Share your CV and a brief motivation explaining your project coordination experience and customer‑focused mindset. Or maybe you first want to have a look around in our company?
Email to careers@gavitainternational.com.
More details on responsibilities:
Project Intake & Planning
• Lead the Sales-to-Operations handover and order intake as a customer-first team effort: align with Sales to confirm scope, milestones, requirements, deliverables, and responsibilities (internal/external), ensuring shared ownership and a seamless customer experience.
• Set up, align, and monitor the full project flow from order intake to installation/commissioning and final acceptance.
• Create and maintain the project plan and share clear status updates, actions, and dependencies with all involved colleagues.
• Coordinate with Planning, Supply Chain, and Logistics on production slots, shipment timing, delivery windows, and site readiness.
Customer & Stakeholder Coordination
• Act as the primary point of contact for customers (growers) and the Sales team once the order has been transferred.
• Coordinate with third parties such as installers, integrators, and advisory firms to align schedules, responsibilities, and deliverables.
• Run structured project communication: meeting notes, action tracking, decision logs, and clear follow-up on open items.
Site Readiness, Installation Support & Commissioning
• Visit customer sites when required (e.g., bracket measurements, layout verification, installation walkthroughs, and readiness checks).
• Coordinate installation and commissioning activities with Application/Technical Support, including controls setup, dimming configuration, and functional checks.
• Ensure customer enablement: organize handover sessions and basic user training so the customer can operate the system confidently after commissioning.
Change, Risk & Escalation Management
• Monitor project budget and cost drivers (logistics, materials, services) and report deviations and mitigation actions to management.
• Escalate internally to Planning and Operations when customer-driven changes (e.g., construction delays) impact delivery or execution; propose mitigation actions.
• Escalate and align externally with Sales and/or customers when there are delivery, installation, or execution risks (e.g., delays, missing prerequisites, or access constraints).
Warranty, After-Sales & Lifecycle Support
• Serve as first point of contact for the customer on project-related issues and complaints (warranty, dimming/controls, after-sales tickets, installation concerns).
• Register, track, and follow up warranty claims; coordinate with the After-Sales team, Quality, and repair/service lines to ensure fast and transparent resolution.
• Coordinate service actions such as replacement planning, service pickups, or on-site troubleshooting visits, ensuring feedback loops to Product/R&D and Quality.
Process, Data & Continuous Improvement
• Report project progress, risks, and outcomes to the Project Supervisor/management in a structured and timely way.
• Maintain complete project dossier formation and archiving (contracts, drawings, plans, decisions, handover documents, claims) for compliance and operational continuity.
• Maintain accurate project data and documentation in our systems (CRM/ERP/project tools) to ensure traceability and a smooth internal workflow.
• Contribute to improving standard work: checklists, templates, commissioning/handover SOPs, and lessons learned to reduce repeat issues and speed up execution.
• Support other operational tasks as needed and contribute to a ‘customer-first’ and ‘radical collaboration’ culture.
As a Project Coordinator, you ensure that customer projects run smoothly from A to Z. From the moment an order comes in, you are the main point of contact for the customer. You create a clear project plan, keep everyone internally aligned, and immediately address changes or issues. You will mainly work with the Dutch market, but you will also occasionally interact with international customers. You report to the Project Supervisor and work within the Operations team. Your success is measured by on‑time delivery, proper installation preparation, satisfied customers, and clear communication and documentation.
What will you do?
• Project intake and planning.
• Customer and stakeholder coordination.
• Site readiness, installation support, and commissioning.
• Change, risk, and escalation management.
• Warranty, after‑sales, and lifecycle support.
• Process improvement and data management.
What do you bring?
• Bachelor’s degree in project management, business administration, communications, or a related field (or equivalent experience).
• At least 2 years of experience in project coordination/management; experience in sales support or account management is an advantage.
• Customer‑oriented, strong communicator, well‑organized, and stress‑resistant.
• Hands‑on, proactive, and solution‑oriented.
• Technical affinity; experience with lighting, controls, or electrical engineering is a plus.
• Experience with or familiarity with the horticulture/greenhouse sector is a plus; curiosity to quickly learn about the growers’ environment is essential.
• Dutch (native or bilingual) and professional English (written and spoken).
• Experience with or familiarity with the horticulture/greenhouse sector is a plus; curiosity to quickly learn about the growers’ environment is essential.
What we offer
• A key role in a growing horticultural technology organization.
• Plenty of responsibility and room for your own input.
• International exposure: working with customers and colleagues in multiple regions, including North America and Europe.
• Strong cross‑functional collaboration with Operations, After‑Sales, Supply Chain, and technical experts.
• Training and development to build expertise in horticultural lighting systems, controls, and customer support.
Interested?
If you enjoy coordinating complex projects, working closely with customers, and ensuring flawless execution from order to installation, we’d love to hear from you. Share your CV and a brief motivation explaining your project coordination experience and customer‑focused mindset. Or maybe you first want to have a look around in our company?
Email to careers@gavitainternational.com.
More details on responsibilities:
Project Intake & Planning
• Lead the Sales-to-Operations handover and order intake as a customer-first team effort: align with Sales to confirm scope, milestones, requirements, deliverables, and responsibilities (internal/external), ensuring shared ownership and a seamless customer experience.
• Set up, align, and monitor the full project flow from order intake to installation/commissioning and final acceptance.
• Create and maintain the project plan and share clear status updates, actions, and dependencies with all involved colleagues.
• Coordinate with Planning, Supply Chain, and Logistics on production slots, shipment timing, delivery windows, and site readiness.
Customer & Stakeholder Coordination
• Act as the primary point of contact for customers (growers) and the Sales team once the order has been transferred.
• Coordinate with third parties such as installers, integrators, and advisory firms to align schedules, responsibilities, and deliverables.
• Run structured project communication: meeting notes, action tracking, decision logs, and clear follow-up on open items.
Site Readiness, Installation Support & Commissioning
• Visit customer sites when required (e.g., bracket measurements, layout verification, installation walkthroughs, and readiness checks).
• Coordinate installation and commissioning activities with Application/Technical Support, including controls setup, dimming configuration, and functional checks.
• Ensure customer enablement: organize handover sessions and basic user training so the customer can operate the system confidently after commissioning.
Change, Risk & Escalation Management
• Monitor project budget and cost drivers (logistics, materials, services) and report deviations and mitigation actions to management.
• Escalate internally to Planning and Operations when customer-driven changes (e.g., construction delays) impact delivery or execution; propose mitigation actions.
• Escalate and align externally with Sales and/or customers when there are delivery, installation, or execution risks (e.g., delays, missing prerequisites, or access constraints).
Warranty, After-Sales & Lifecycle Support
• Serve as first point of contact for the customer on project-related issues and complaints (warranty, dimming/controls, after-sales tickets, installation concerns).
• Register, track, and follow up warranty claims; coordinate with the After-Sales team, Quality, and repair/service lines to ensure fast and transparent resolution.
• Coordinate service actions such as replacement planning, service pickups, or on-site troubleshooting visits, ensuring feedback loops to Product/R&D and Quality.
Process, Data & Continuous Improvement
• Report project progress, risks, and outcomes to the Project Supervisor/management in a structured and timely way.
• Maintain complete project dossier formation and archiving (contracts, drawings, plans, decisions, handover documents, claims) for compliance and operational continuity.
• Maintain accurate project data and documentation in our systems (CRM/ERP/project tools) to ensure traceability and a smooth internal workflow.
• Contribute to improving standard work: checklists, templates, commissioning/handover SOPs, and lessons learned to reduce repeat issues and speed up execution.
• Support other operational tasks as needed and contribute to a ‘customer-first’ and ‘radical collaboration’ culture.